Our services
A detailed description of what our teams do, how each service is delivered, and what clients can expect when they contact us.
New clients are guided through the registration process step by step: which forms to complete, which identity and address documents are required, and how long each verification stage normally takes. Where a submission is incomplete, our team explains precisely what is missing.
This service is administrative in nature. It does not include recommendations about products or any assessment of whether a service is suitable for an individual.
Assistance with account settings, updating personal details, resubmitting expired documents, resolving access problems and understanding account statements. Requests that require identity confirmation follow our standard verification procedure before any change is made.
Practical help with using the trading platform: installation and login, navigating the interface, configuring layouts and notifications, and locating the information a client needs. Guidance is limited to how the platform works — our teams do not operate accounts on a client's behalf and do not make recommendations.
Daily market insights, written explainers, glossaries and recorded sessions introducing how financial markets operate, what common terms mean, and why risk awareness is essential. Our daily insights summarise publicly available market developments in plain language; they are educational commentary, not recommendations, and describe no expected outcome. Material is written for general audiences and is reviewed before publication.
Neutral summaries of publicly available information — economic calendars, terminology explanations and descriptions of market structure. This information is general in nature and is not tailored to any individual's circumstances or objectives.
A single point of contact for service questions, complaints and feedback. Every enquiry is logged, acknowledged and routed to the responsible team, with escalation paths where a matter cannot be resolved at first contact.
Help with connectivity, device compatibility, password resets and error messages. Where an issue requires investigation, clients receive a reference number and an expected update time.
General questions about our company, our services and our documentation. If a question falls outside what our teams can answer, we will say so and direct the client to the appropriate resource.
Contact Our TeamInformation provided on this website is for general informational and educational purposes only and should not be considered financial, investment, legal, or tax advice. SGFX does not provide personal recommendations and does not describe or imply any financial outcome.