Legal

Privacy Policy

This Privacy Policy explains how Spectra Global Ltd, trading as SGFX, collects, uses, stores and protects personal information provided through this website. It applies to all visitors and to anyone who contacts us using the enquiry form or our published contact channels.

1. Information we collect

We collect only the information you choose to provide, together with limited technical information generated when you use the website:

Contact form information: full name, email address, phone number, country, enquiry type and message content.
Correspondence you send to our published email address or phone number.
Technical information such as browser type, device type, approximate location derived from IP address, and pages visited.

2. How we use personal information

To respond to enquiries and provide customer support.
To verify identity where a request concerns an existing account.
To improve the content, structure and reliability of this website.
To meet legal, regulatory and record keeping obligations that apply to us.

3. Customer support communication

When you submit an enquiry, we use your contact details to reply and to follow up on that enquiry. Support correspondence is retained so that we can maintain an accurate service record.

4. Marketing communication

We send promotional or marketing communication only where you have given separate, explicit consent. Submitting an enquiry does not enrol you in marketing messages. You may ask us to stop sending promotional communication at any time by contacting us at the address published on the Contact page, and we will action the request.

5. Cookies and website analytics

This website may use cookies that are necessary for the site to function, and optional analytics cookies that help us understand how pages are used. You can control or delete cookies through your browser settings. Where analytics services are used, they are configured to collect aggregated usage information rather than to identify individuals.

6. Third party service providers

We may share personal information with service providers who host our website, deliver email, or provide customer support tooling, strictly to the extent required to deliver those services. Providers are required to protect the information and may not use it for their own purposes. We do not sell personal information.

7. Data storage and security

We apply organisational and technical measures intended to protect personal information against loss, misuse and unauthorised access, including access controls and encrypted transmission over HTTPS. No method of transmission or storage can be guaranteed to be completely secure, and we do not claim absolute security.

8. International data processing

Where personal information is processed outside your country of residence, we take steps to ensure that an appropriate level of protection applies to that processing.

9. Your rights

Subject to applicable law, you may:

Request a copy of the personal information we hold about you.
Request correction of information that is inaccurate or incomplete.
Request deletion of information we no longer need to retain.
Object to, or ask us to restrict, certain processing.
Withdraw consent to marketing communication.

10. Retention

We retain personal information only for as long as necessary for the purposes described in this policy or as required by applicable law and record keeping obligations.

11. Contact for privacy requests

Privacy requests should be sent to support@sgfx.com, or by post to Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. We will acknowledge your request and respond within the period required by applicable law.

12. Updates to this policy

We may update this Privacy Policy from time to time. The version published on this page is always the version that applies.